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Credit Sense: Free 24/7 Credit Score Access

Your credit score affects every aspect of your financial life – from loan rates to cost of insurance. The better your score, the more you save. That’s why we’ve made it easier to monitor your credit score by offering Credit Sense FREE in our Online and Mobile Banking.

Log in and take control:

  • FREE Unlimited access to your credit score.
  • FREE Monthly credit reports.
  • FREE Daily credit alerts to help you monitor for fraud.
  • FREE tips for improving or maintaining your score.
  • Understand key factors that impact your score and how you are performing.
  • See the average credit score within your ZIP code and how you compare.
  • Review how your credit score has changed over time.
  • Initiate credit report disputes with a simple click within the app or online banking.

Frequently Asked Questions

What is Credit Sense?

Credit Sense is a free service offered to help you understand your current credit score, give access to your full credit report, provide credit monitoring alerts, show you how you can improve it and see ways you can save money on new and existing loans with us.

This comprehensive credit score program can help you stay on top of your credit. Credit Sense provides your latest credit score and report, and an understanding of key factors that impact the score.

Credit Sense also monitors your credit report daily and informs you by email if there are any big changes detected such as: a new account being opened, change in address or employment, a delinquency has been reported or an inquiry has been made. Monitoring helps users keep an eye out for identity theft.

What does a Credit Sense credit report include?

Credit Sense provides you all the information you would find on your credit file including a list of open loans, accounts and credit inquiries.  You will also be able to see details on your payment history, credit utilization and public records that show up on your account. Like Credit Score, when you check your credit report, there will be no impact to your score.

Is there a fee?

No. Credit Sense is entirely free to Community Bank & Trust Personal Online Banking users and no credit card information is required to register.

How often is my credit score updated?

As long as you are a regular online banking or mobile banking user, your credit score will be updated every month and displayed in your online banking or mobile banking screen. You can click “refresh score” as frequently as every day by navigating to the detailed Credit Sense site from within online banking or mobile banking.

How does the Credit Sense differ from other credit scoring offerings?

Credit Sense pulls your credit profile from TransUnion, one of the three major credit reporting bureaus and uses VantageScore 3.0, a credit scoring model developed collaboratively by the three major credit bureaus: Equifax, Experian, and TransUnion. This model seeks to make score information more uniform between the three bureaus to provide consumers a better picture of their credit health.

Why do credit scores differ?

There are three major credit-reporting bureaus—Equifax, Experian and Transunion—and two scoring models—FICO or VantageScore—that determine credit scores. Financial institutions use different bureaus, as well as their own scoring models. Over 200 factors of a credit report may be taken into account when calculating a score and each model may weigh credit factors differently, so no scoring model is completely identical. No matter what credit bureau or credit scoring model is used, consumers do fall into specific credit ranges: Excellent 781–850, Good 661-780, Fair 601-660,
Unfavorable 501-600, Deficient Below 500.

Will Community Bank & Trust use Credit Sense to make loan decisions?

No, we use our own lending criteria for making loan decisions.

Will Credit Sense share my credit score with Community Bank & Trust?

No, your Credit Sense is a free service to help you understand your credit health, how you make improvements in your score and ways you can save money on your personal loans.

How does Credit Sense keep my financial information secure?

Credit Sense uses bank level encryption and security measures to keep your data safe and secure. Your personal information is never shared with or sold to a third party.

If the Community Bank & Trust doesn’t use Credit Sense to make loan decisions, why do they offer it?

Credit Sense can help you manage your credit so when it comes time to borrow for a big-ticket purchase—like buying a home, car or paying for college—you have a clear picture of your credit health and can qualify for the lowest possible interest rate.

What if the information provided by Credit Sense appears to be wrong or inaccurate?

Credit Sense makes its best effort to show you the most relevant information from your credit report. If you think that some of the information is wrong or inaccurate, we encourage you to take advantage of obtaining free credit reports from, and then pursuing with each bureau individually. Each bureau has its own process for correcting inaccurate information but every user can “File a Dispute” by clicking on the “Dispute” link within their Credit Sense credit report. However, The Federal Trade Commission website offers step-by-step instructions on how to contact the bureaus and correct errors.

Will accessing Credit Sense ‘ping’ my credit and potentially lower my credit score?

No. Checking Credit Sense is a “soft inquiry,” which does not affect your credit score.  Lenders use ‘hard inquiries’ to make decisions about your credit worthiness when you apply for loans.

Does Credit Sense offer credit report monitoring as well?

Yes. Credit Sense will monitor and send email alerts when there have been changes to your credit profile.

Can I use Credit Sense on mobile devices?

Yes, Credit Sense is available for both mobile and tablet devices. The Credit Score widget can be found on the Accounts screen.

There is a section on the site that features financial education articles. Why am I seeing this?

The educational articles, written by the Credit Sense team, are designed to provide helpful tips on how you can manage credit and debt wisely.

Data charges may apply. Check with your mobile phone carrier for details. Community Bank & Trust provides this service for information purposes only and does not have control over or endorse the information provided.