Frequently Asked Questions

Please note: The timing of switching your direct deposits and ACH/bill payments depends on cooperation. Some depositors and billers are faster than others in making the switch.

What is ClickSWITCH?

ClickSWITCH makes it easy for you to quickly and securely switch your current automated payments and direct deposits from your existing financial institution to your new Community Bank & Trust account. You can monitor the progress and track the status on the "Status" tab, so you'll know exactly when each payment has been switched and you can move the funds to your new account.

Does ClickSWITCH open my new account at Community Bank & Trust (CBT)?

ClickSWITCH is a service that is included when you open an account with CBT. You can visit your nearest CBT branch to open a new account.

Getting started with ClickSWITCH is easy. Simply follow the steps below:

  1. Visit a CBT branch or call 319.291.2000 to request your SwitchTRACK activation code.
  2. Go to ClickSWITCH and enter the SwitchTRACK activation code provided to login.
  3. Enter the last four digits of the account number associated with your ClickSWITCH enrollment to verify your account.
  4. Create your personal password.
  5. When prompted, enter your new password and log in.
  6. Select which direct deposits and automatic payments you would like to switch and being the process.
  7. Click on your desired tab and follow the instructions to create and submit your switches.

How long is my SwitchTRACK code valid?

The code is valid for 90 days and if you do not use the service, a new code would need to be generated for you.

If I forget my SwitchTRACK code, why can't I just get my original? Why do I need a new one?

If your original code was never activated, and no password was setup, you can use the original code. However, if your code was activated and a password was setup, but you no longer remember the password, you will need to get a new code generated.

How long will it take for me to switch my payments?

Timing for each payment switch can vary depending on the type of payment, biller and the method needed to switch the payment.

Automated payments and direct deposits typically take between 7-10 days to switch, but can be faster with certain billers. It's always a good idea to review your switch status page for the most current information regarding each switch.

Do I need to call my billers to confirm the switch?

We display the status for each automated payment or direct deposit on the "Status" tab. If a switch shows as "Completed" there's no need to contact the biller. For switches that are "Pending" for more than 10 days, you may want to contact the biller to confirm the status.

Does ClickSWITCH work with direct deposit?

Yes! Indicate the type of direct deposit you want to switch and complete the required information.

Please note: Some employers and government agencies require direct deposit switches be completed directly with them. In these cases, they may not accept our switch request.

What should I do if my employer is not listed in the ClickSWITCH Direct Deposit Database?

You will be asked for additional information to complete the switch. You should add as much information as you can and submit it to ClickSWITCH. ClickSWITCH will do the research and get the switch started. You can also print the form and take it to your employer.

Can I switch my beneficiaries with ClickSWITCH as well?

No. ClickSWITCH is set up to help you switch your automatic payments and direct deposits. If you choose to designate beneficiaries for any new accounts, you will need to do this directly with CBT.

If anything I am changing with ClickSWITCH is rejected, how will I know?

You will be contacted via email.

How should I gather the payments that need to be switched?

ClickSWITCH will help you switch all of your automated payments. Simply gather your paper bills or online statements that include the billers’ names, addresses and account numbers including due dates. This is all the information needed to start the switch process.

Why do I need to enter my billing account number?

Your billing account number is required by the biller to ensure your identity and to update the account information in their system.

Which address should I use for my biller?

A number of billers are included in our system. If we do not have a biller's address, please use the address that is indicated on the payment confirmation or statement the biller sends you. You can also find most billers' payment addresses displayed in the "Help" or "Contact Us" areas of their websites.

Can I switch a payment if I don't have the billing information?

You need at least some billing information to switch the payment, as billers require certain information to confirm your identity and complete the switch. Your name, biller's name and account number are required. For some billers, an address and phone number will populate automatically; however, if the biller is not in our database we'll need you to provide the biller's address and phone number as well.

What if I forget to include a payment in my switches?

You can easily add additional switches any time! Simply log into your ClickSWITCH account and click the "Start a New Switch" button.

What if my switch isn't completed and I miss a payment?

Monitoring your switch status is an important part of moving your account. It is advisable to keep enough money in your old account to cover each payment until the switch status for that payment has changed to "Completed," or you've confirmed with your billers that your payment account information is updated in their systems.

Is it possible to cancel a switch once is has been made?

No. Once the switch is ordered, it is processed immediately and can’t be canceled. However, you can contact the appropriate biller directly to rescind the request.

One of my switches has an “Action Needed” status. What does this mean?

Occasionally, after you have submitted a switch for processing, our research team determines that a particular biller requires you to update your banking information online. When this happens, your switch will show an “Action Needed” status. To see the details of the action you need to take, you can click on the Edit icon in the Actions column.

When is it safe to move/remove funds from my prior account?

We recommend keeping enough money in your old account for approximately 30 days, to cover each payment until the switch status is "Completed." This is especially important for any payments that might be due during 14 days after you initiate a switch.

My SwitchTRACK activation code isn't working, what should I do?

Please contact us at 319.291.2000 or visit one of our CBT branch locations for assistance with your SwitchTRACK code.

Is ClickSWITCH secure?

Yes! ClickSWITCH uses the latest in online encryption protection to gather and store your switch information.

How do I get help setting up my switches?

You can visit any CBT branch or contact Customer Service at 815-489-2114 for assistance setting up your switches.

What is an automated payment?

An automated payment (or ACH) is a regular, ongoing payment that is initiated externally to your bank account, such as a monthly insurance bill, utility payment or automobile loan payment.

What is a direct deposit?

A direct deposit is any payment that you receive from a person or organization directly into your account. These include payroll direct deposits, government direct deposits (Social Security, Disability, etc.) and dividend direct deposits from investment accounts.

Can I switch payments from multiple financial institutions? How?

Yes! You can switch payments from any financial institution using ClickSWITCH. Simply enter your other financial institution account details in the "My Profile" tab. When setting up your switches, choose which financial institution account the payments or deposits are switching from in the account drop-down.