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Updated on July 28, 2020

The safety of our employees is always our top priority. Based on recommendations from the CDC that people wear face coverings in public settings, we will be requiring clients who have an appointment to wear masks in our facilities starting on August 1. In addition to our already rigorous cleaning regimen, we will also be requiring our employees to wear masks when social distancing is not possible.

Our branches will remain by appointment only until further notice. If you come to our branch for an appointment and forget your mask (Don’t worry, we know it happens!). We’ll have a supply of disposable masks on hand for you. Things change quickly, and we will let you know when this requirement is lifted.

Thank you for your understanding and participation. We really do have the best clients!

Stay safe and healthy!


Updated on July 3, 2020

The safety of our employees and our clients is our top priority. Although our team has not had a positive COVID-19 case, to reduce the potential spread of the virus, access to our lobby will be limited to appointment only until further notice Please continue to use the drive thru, or call 319-291-2000 and we would be happy to make an appointment. We thank you for your support!

Going forward, our hours have permanently changed as follows:

Drive Up Hours:

M-F 8:30 am - 5:00 pm

Saturday 8:30 am - 12:00 pm


Updated on June 4, 2020

You may have received your Stimulus Debit Card in the mail - this is not a scam. Please read more here. We recommend the following sites for more information:

During these uncertain times, our clients are our top priority. As your trusted community bank, we understand that there are many experiencing hardship as a result of the Coronavirus and we want you to know that we are here to help. If you are going through a turbulent time and want to know what options are available to you, please contact us. We're here for you.

  • ECONOMIC IMPACT PAYMENTS UPDATE

    The IRS began depositing Economic Impact Payments (aka stimulus checks) this week. Want to track your payment status? Need to update your bank account information with IRS if you switched accounts to CBT within the last twelve months? Click on the Consumer Assistance resources in our Quick Links section.
  • Update on June 4, 2020: "The U.S. Treasury Department has resolved several problems with the Economic Impact Payment prepaid debit cards it used to distribute coronavirus stimulus payments. The debit cards have been sent to about 4 million Americans in the past few weeks and nearly all of the cards have been mailed out. Many people threw the cards away, believing they were a credit-card solicitation or a scam. To replace a lost or stolen card, consumers should call 800-240-8100 and press “2” 

Update on March 31, 2020

With the stimulus checks coming out soon, we want to remind clients that CBT nor the IRS will call and ask for your information to deposit the check into your account. Please never give out your account information to someone that is contacting you. If you have any questions, please call us at the bank at 319-291-2000.

Updated on March 27, 2020

Limited Access to our Lobbies starting at noon on Thursday, March 19, 2020.

 Thank you for trusting us with your financial products and services. It’s a responsibility we take seriously.

 As I shared last week, we are taking every precaution to ensure the safety of our clients and our employees in response to the COVID-19 Pandemic. Due to the increased precautions and closures established statewide and the recommendations from the Centers of Disease Control and Prevention (CDC), access to our lobbies will be limited to appointment only until further notice.

To ensure that you have uninterrupted access to the products and services you need, please consider the use of these options:

 There are several ways you may contact us to make an appointment or get your questions answered:

For assistance with these or any other services, please do not hesitate to call us. Thank you for the opportunity to serve you. We know these are unprecedented times but our commitment to you and all of our clients remains the same.

March 13, 2020

A Message from CBT President & CEO, Stacey Bentley

Thank you for trusting us with your financial products and services. It’s a responsibility we take seriously.

With the increased concerns about the Coronavirus in our area, I wanted to share some information about the measures we are taking to make sure that you feel safe visiting our facilities and also ensure you will have uninterrupted access to the products and services you depend on.  

Our preparation and planning activities include:

  • Increased cleaning in all of our buildings including countertops, desks, door handles, ATM machines and restrooms
  • Reinforcement of common cold and flu hygiene practices with employees
  • Plans for providing services should staffing be significantly impacted
  • Ensuring online service vendors are equipped to provide continuous services

As always, there are numerous personal and business transactions that you can do online 24/7, including:

For assistance with these or any other services, please do not hesitate to call us at 319-291-2000 or contact one of our Account Executives.

While it is impossible for anyone to predict the Coronavirus impact, it does not alter our commitment to serving our clients. We will continue to keep you informed as we receive new information and adapt to do what is in the best interest of our staff, clients and community.

Thank you for the opportunity to serve you.

 

Respectfully,

Stacey Bentley,
President & CEO

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